CrewsLink

Privacy Policy

Last Updated: 16-02-2026

CrewsLink ("CrewsLink," "we," "us," or "our") provides a ground transportation coordination platform designed for airlines, hotels, cruise operators, transport vendors, dispatch teams, drivers, and crew members (collectively, the "Services").

The Services include:

  • CrewsLink Dispatcher Web Application
  • CrewsLink Driver Mobile Application
  • CrewsLink Crew Application (current or future release)
  • Websites, APIs, integrations, and related services

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you access or use our Services.

By using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope & Roles

CrewsLink operates as:

  • Data Controller for platform account, billing, and operational infrastructure data.
  • Data Processor when processing personal data on behalf of airline, hotel, cruise, or transport partners using the platform.

If you are a driver, dispatcher, or crew member using CrewsLink through your employer or contracting organization, your organization controls how your operational data is used.

2. Information We Collect

We collect information necessary to operate airline-grade ground transportation services.

A. Account & Registration Information

  • Name
  • Email address
  • Phone number
  • Company or organization name
  • Job role (dispatcher, driver, crew, admin)
  • Login credentials

B. Operational & Trip Data

  • Trip details (pickup/dropoff locations, times, flight numbers, booking references)
  • Driver assignment data
  • Vehicle details
  • Dispatch logs and status updates
  • Crew transportation records
  • Activity timestamps
  • Booking history
  • Contract or billing references (for enterprise accounts)

C. Driver & Location Data (Driver App Only)

When using the CrewsLink Driver App, we may collect:

  • Precise GPS location (foreground and background, where enabled)
  • Live location updates during active trips
  • ETA calculations
  • Route and navigation metadata
  • Trip start/stop timestamps

Location data is used solely for:

  • Real-time dispatch visibility
  • Operational coordination
  • Safety monitoring
  • Service quality tracking

Drivers may manage location permissions through device settings. Disabling location access may limit core functionality.

D. Device & Technical Data

  • IP address
  • Device identifiers
  • Operating system and version
  • App version
  • Crash logs and diagnostics
  • Usage analytics

E. Communications Data

  • Support requests
  • In-app messages
  • Push notification logs
  • Email correspondence

F. Payment & Billing Information

For enterprise accounts, billing details may be processed. Payment information is handled securely through third-party payment providers. CrewsLink does not store full credit card numbers.

3. How We Use Information

We use personal data only for legitimate and necessary operational purposes, including:

  • Providing and operating the Services
  • Trip dispatch and driver coordination
  • Crew transportation management
  • Vendor management
  • Booking confirmations and updates
  • Notifications and alerts
  • Platform analytics and improvement
  • Security monitoring and fraud prevention
  • Legal compliance
  • Enterprise billing and reporting

We do not sell personal data.

4. Legal Bases for Processing

Where required by law (including GDPR or similar regulations), we rely on:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent (where required, including location tracking permissions)

5. Data Sharing & Disclosure

We may share data with:

  • Airline, hotel, cruise, and transport partners using the platform
  • Cloud hosting and infrastructure providers
  • Mapping and routing providers
  • Analytics providers
  • Payment processors
  • Customer support vendors
  • Legal authorities when required by law

All service providers are contractually required to protect personal data.

We do not sell or rent personal data to third parties.

6. International Data Transfers

CrewsLink operates internationally. Data may be processed outside your country of residence.

Where required, we implement appropriate safeguards such as Standard Contractual Clauses or equivalent protections.

7. Data Retention

We retain data only as long as necessary to provide services and meet legal obligations.

Typical retention guidelines:

  • Active trip data: retained during operational period
  • Historical booking records: up to 12–24 months
  • Billing and financial records: as required by law
  • Account data: duration of relationship plus reasonable archival period

Data may be anonymized or aggregated after retention periods expire.

8. Security Measures

We implement appropriate technical and organizational safeguards, including:

  • Encryption in transit (TLS)
  • Secure cloud infrastructure
  • Role-based access controls
  • Authentication controls
  • Audit logging
  • Continuous monitoring

No system is 100% secure, but we follow industry best practices.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access your data
  • Correct inaccurate data
  • Request deletion
  • Restrict processing
  • Object to processing
  • Request data portability
  • Withdraw consent (where applicable)

Requests may be submitted to: support@crewslink.com

If you are a driver or crew member using the platform through your employer, you may need to contact your organization first.

10. Mobile App Permissions

The CrewsLink Driver App may request access to:

  • Location (foreground and background)
  • Notifications
  • Camera (if required for proof-of-service or documentation)
  • Storage (if uploading documentation)

Permissions are used solely for operational functionality and may be managed in device settings.

11. Cookies & Tracking

Our web platform uses cookies and similar technologies for:

  • Authentication
  • Session management
  • Analytics
  • Performance monitoring

You may control cookies through browser settings.

12. Children's Privacy

The Services are intended for professional use by authorized personnel only.

We do not knowingly collect personal data from individuals under 18 years of age.

13. Data Breach Notification

In the event of a personal data breach, CrewsLink will take appropriate action in accordance with applicable data protection laws and provide required notifications without undue delay.

14. Changes to This Policy

We may update this Privacy Policy periodically. Updates become effective upon posting. Continued use of the Services constitutes acceptance of the revised policy.

15. Contact Information

CrewsLink
CrewsLink Logistics Inc.
431B 41st Avenue NE PMB 150 Calgary, AB T2E 2N4
Email: support@crewslink.com
Website: https://crewslink.com