Improving Airline Ground Transportation: Embracing Technology and Meeting Crew Expectations

In many airline operations, transport vendors rely on phone calls to receive trip assignments and schedule changes. This creates inefficiencies, delays, and communication breakdowns.

The Phone-Based Limitation

• High call volume during peak operations
• No communication audit trail
• Missed updates during off-hours
• Dispatch time consumed by coordination

The Vendor Portal Model

A self-service vendor portal provides transport partners with direct access to trip assignments, status updates, and scheduling changes.

Replacing calls with structured digital workflows improves accountability and transparency.

Vendor Portal Capabilities

• Trip assignment visibility
• Driver allocation tools
• Real-time schedule updates
• Status confirmations
• Performance tracking

Vendor portals strengthen airline-vendor relationships while reducing operational overhead.